FAQ

 

  • Who are we?

GiveInternet.org is a project by an educational foundation Educare Georgia, a non-profit with a mission to provide access to quality education via the Internet and technologies. Meet our team or have a look at our most recent Activity Report from 2018.

 

 

  • Is it safe?

Yes. You will only have to enter the card details once to become a monthly donor; the information will be stored securely on a protected server and we won't have access to it.

 

 

  • Why do I have to donate monthly?

Since the Internet is a monthly cost, it is crucial to retain loyal monthly donors so that our students are not deprived of connectivity.

 

 

  • When will the monthly fee be deducted from my card?

On the fifth day of each month. If your bank account does not have sufficient funds or your bank card has expired, the system will keep trying to deduct the amount during the following 15 days. Our team will notify you via email if the transaction is unsuccessful.

 

 

  • How are the students selected?

We take the selection of the beneficiaries very seriously. We have three main criteria. Our students need to be a) deemed as socially vulnerable by the Social Services and receive social aid, b) be in high school (grades 10-12) and c) not have Internet access or a laptop.

As we expand to a new region, we identify and contact the beneficiaries through their local schools and school districts. We visit, interview, photograph and carefully document each family and put the students in the queue.

 

 

  • How come the cost of connecting one student varies per project?

Every student receives the same services but the ISP and maintenance fees may vary in different locations.

Here is our transparency report with details on our every cost.

 

 

  • Is there a chance that the beneficiaries will lose their social aid because they have a laptop?

No. According to a document which we’ve created specifically for such cases, the student has the right to use the laptop but it belongs to our organization. Therefore, Social Services cannot cancel their social aid.

 

 

  • How much can I donate?

You can donate anywhere between 1 and 2000 USD monthly. Approximately $8 is enough to support one student.

 

 

  • For how long will the project cover the Internet costs of a student?

We cover the Internet fees for high school students (grades 10, 11 and 12) for the duration of their studies at school and for an additional year after graduation. As for the laptop, it stays with the beneficiary even after the additional year is up.

 

 

  • How soon will the student get Internet access?

Once a donation of $8 is received, the family in question will get Internet access in 10-14 working days.

 

 

  • If I cancel my donations, how will the student's Internet fees be paid?

Do not worry about that. We will make sure that the next donor picks up where you left off.

 

 

  • How do I cancel my donation or change the donation amount?

Easy: you can always log into your account and cancel your donation by clicking Cancel. If you want to change the amount, simply enter a new amount in the Monthly Donation field in your profile and click Refresh. Starting 5th of next month, the new amount will be charged.

 

 

  • If I change my card, will I be charged twice in the same month?

No. If you change your card or remove your card from the system and replace it with the same or a different one for whatever reason, you will not be charged again. With any new card, for verification purposes, you will be charged 1 GEL, which will be automatically refunded to you.